About Us


Laura K. Miller SPHR, LIC

President, Custom Benefit Services



Professional Overview:

Laura Miller never considered becoming an insurance agent until a series of employee benefit related issues frustrated her in her role as Human Resource Manager for a rapidly growing packaging company.  In 2003, she rethought her professional role and decided to forge a new path using her firsthand experience to specialize in employee benefits so she could assist multiple organizations as their employee benefits partner.


Laura draws from over 16 years of Employee Benefit and general Human Resources experience to achieve remarkable levels of client loyalty and employee satisfaction.  She is devoted to setting new standards of service in the industry by understanding her clients’ strategic objectives as they relate to employee benefits, maximizing benefit levels within a given budget and providing service support throughout the year. 


Her comprehensive knowledge of the industry is rare to find.  Laura graduated from Grand Valley State University with a Bachelor’s Degree in Business Administration specializing in Human Resource Management.  She maintains her life/accident and health insurance licenses, became a licensed insurance counselor in October of 2008 and passed a Wellness Certification course in May of 2009 through the National Association of Health Underwriters.  Laura is committed to continuing education and feels strongly that maintaining her Senior Professional in Human Resources (SPHR) designation is important in order to stay abreast of all areas of employee benefits.




Laura’s professional memberships and affiliations include:


· The Employer’s Association:  Employee Benefits Partner since 2006

· Member of the Society for Human Resource Management since 1994

· Member of TEA/The Human Resource Group since 1996

· Member of the National Association of Health Underwriters since 2003

Member of the West Michigan Association of Health Underwriters since 2003

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Custom Benefit Services

Phone: 616.301.3060

Fax: 616.301.3061

Email: Support@custombenefitservice.com


3425 Lake Eastbrook Blvd. SE

Grand Rapids, MI 49546